1. INTRODUCTION

Royal BnB Inc. (“Royal BnB,” “we,” “us,” or “our”) operates a short-term rental and corporate housing platform, providing furnished accommodations to guests and managing properties on behalf of owners.

We are committed to protecting your privacy and handling your personal information in compliance with applicable Canadian privacy laws, including the **Personal Information Protection and Electronic Documents Act (PIPEDA)**.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

* Visit our website
* Book a stay
* Communicate with us
* Use any of our services

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2. SCOPE OF THIS POLICY

This policy applies to:

* Guests booking accommodations
* Property owners and partners
* Website visitors
* Corporate clients and relocation partners

It also applies to data collected via:

* Direct bookings
* Third-party platforms (e.g., Airbnb, VRBO, Booking.com)
* Communication tools (email, phone, messaging apps)

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3. INFORMATION WE COLLECT

 3.1 Personal Identification Information

We may collect:

* Full legal name
* Email address
* Phone number
* Date of birth
* Government-issued identification (where required for compliance or building access)

3.2 Booking & Transaction Information

* Reservation details (dates, property, number of guests)
* Payment details (processed securely via third-party providers)
* Billing address
* Special requests or preferences

3.3 Identity Verification & Security Data

To comply with building policies, municipal regulations, and fraud prevention:

* Government ID verification
* Guest identity confirmation
* Security deposit and incident-related information

3.4 Property Access & Stay Data

* Check-in/check-out times
* Access logs (e.g., smart lock or keyless entry systems)
* Communication history
* Guest behavior records related to house rules compliance

3.5 Technical & Usage Information

* IP address
* Device type and browser
* Website interaction data
* Cookies and analytics data

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4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Booking & Service Delivery

* Confirm and manage reservations
* Facilitate check-in and access instructions
* Provide guest support during stays

4.2 Identity Verification & Compliance

* Verify guest identity
* Comply with local laws and short-term rental regulations
* Meet condominium or building security requirements

4.3 Fraud Prevention & Risk Management

* Detect unauthorized bookings or suspicious activity
* Prevent chargebacks and payment fraud
* Enforce house rules and guest policies

4.4 Communication

* Send booking confirmations and instructions
* Respond to inquiries
* Provide important updates related to your stay

4.5 Business Operations & Improvement

* Analyze usage trends
* Improve website functionality and guest experience
* Optimize pricing and service offerings

4.6 Marketing (Optional)

* Send promotional offers or updates (only with consent)

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5. SHORT-TERM RENTAL SPECIFIC DISCLOSURES

Due to the nature of short-term rental operations, the following additional disclosures apply:

5.1 Property Owner Disclosure

We may share necessary guest information with property owners or authorized representatives for:

* Booking confirmation
* Compliance with building policies
* Emergency contact purposes

5.2 Building & Security Compliance

Some properties require:

* Guest registration
* ID verification
* Security clearance

We may provide limited guest information to:

* Condominium management
* Building security personnel

5.3 Incident & Damage Reporting

In the event of:

* Property damage
* Rule violations
* Safety incidents

We may collect and retain:

* Photographic evidence
* Incident reports
* Communication logs

This information may be shared with:

* Property owners
* Insurance providers
* Legal authorities if necessary

5.4 Surveillance & Monitoring

Certain properties may use:

* Exterior security cameras (e.g., entrances only)
* Smart locks or access systems

We do **not** permit cameras in private indoor spaces.

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6. PAYMENT PROCESSING

All payments are processed through secure third-party payment processors.

We do **not store full credit card details** on our servers.

Payment processors may collect:

* Billing information
* Transaction data

Their privacy policies govern how this data is handled.

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7. SHARING OF INFORMATION

We do **not sell or rent your personal information**.

We may share your information with:

7.1 Service Providers

* Payment processors
* Cleaning and maintenance teams
* Guest communication platforms
* IT and hosting providers

7.2 Business Partners

* Property owners
* Corporate housing clients
* Relocation agencies

7.3 Legal & Regulatory Authorities

When required to:

* Comply with laws or regulations
* Respond to legal requests
* Protect our rights, property, or safety

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8. DATA RETENTION

We retain personal information only as long as necessary to:

* Complete bookings and provide services
* Resolve disputes or enforce agreements
* Comply with legal obligations

Retention periods may vary depending on:

* Legal requirements
* Business needs
* Risk management considerations

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9. DATA SECURITY

We implement industry-standard safeguards including:

* Secure servers and encryption
* Restricted access to personal data
* Regular monitoring and system updates

While we take reasonable steps to protect your data, no system is completely secure.

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10. YOUR RIGHTS (CANADA – PIPEDA)

You have the right to:

* Request access to your personal information
* Request corrections to inaccurate data
* Withdraw consent (where applicable)
* Inquire about how your data is used

To exercise your rights, contact us using the details below.

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11. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

* Improve website performance
* Understand user behavior
* Enhance user experience

You may disable cookies through your browser settings, though some features may not function properly.

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12. THIRD-PARTY PLATFORMS

Our services may integrate with third-party platforms such as:

* Booking platforms
* Payment providers
* Communication tools

We are not responsible for the privacy practices of these third parties.

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13. INTERNATIONAL DATA TRANSFERS

If you access our services from outside Canada, your information may be processed and stored in Canada or other jurisdictions.

By using our services, you consent to such transfers.

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14. MINORS

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

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15. POLICY UPDATES

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of any changes.

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16. CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy:

**Royal BnB Inc.**
Director & Founder: Vivek Shetty
Email: [royalbnb.gta@gmail.com](mailto:royalbnb.gta@gmail.com)
Phone: 416-456-4888

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17. CONSENT

By using our website, booking accommodations, or interacting with Royal BnB Inc., you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.